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Home / Extended warranty

Extended warranty

Extended technical support of server equipment and storage in 24/7 mode. Applies to both new and existing equipment.

  • We carry out the work in a clearly agreed time frame.
  • We guarantee full protection of access to your personal data.
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Extended warranty

What our service packages include

DIT service packages are a set of service products that extend the terms of the standard equipment warranty and allow to set the required level of service support and its duration depending on the requirements and tasks of the customer.

Additional service support packages are minimization of equipment downtime during operation, prompt troubleshooting and restoration of equipment operability.

What our service packages include

Prices for service support

Standard

support
  1. Registration of appeals
  2. 24/7
  3. Examination/qualification of problems, consulting
  4. 8/5
  5. Troubleshooting incidents in remote support mode
  6. 8/5
  7. Elimination of incidents at the customer's site without the use of spare parts
  8. 8/5
  9. Elimination of incidents at the customer's site using the spare parts
  10. -
  11. The composition of the spare parts in the package
  12. under the order*
  13. The response time to requests for information and remote support
  14. 8 w.h.
  15. The time of providing the first solution (problem qualification)**
  16. 16 w.h.
  17. The time of the specialist's departure to the customer's site to solve the problem
  18. 16 w.h.
  19. The time of departure of the specialist from the spare parts to the customer's site
  20. 16 w.h.
Order

Extended

support
  1. Registration of appeals
  2. 24/7
  3. Examination/qualification of problems, consulting
  4. 24/7
  5. Troubleshooting incidents in remote support mode
  6. 24/7
  7. Elimination of incidents at the customer's site without the use of spare parts
  8. 24/7
  9. Elimination of incidents at the customer's site using the spare parts
  10. 24/7
  11. The composition of ZIP in the package: HDD and RAM
  12. other comp. under the order*
  13. The response time to requests for information and remote support
  14. 8 w.h.
  15. The time of providing the first solution (qualification of the problem)**
  16. 8 w.h.
  17. The time of the specialist's departure to the customer's site to solve the problem
  18. 16 w.h.
  19. The time of departure of the specialist from the spare parts to the customer's site
  20. 16 w.h.
Order

Premium

support
  1. Registration of appeals
  2. 24/7
  3. Examination/qualification of problems, consulting
  4. 24/7
  5. Troubleshooting incidents in remote support mode
  6. 24/7
  7. Elimination of incidents at the customer's site without the use of spare parts
  8. 24/7
  9. Elimination of incidents at the customer's site using the spare parts
  10. 24/7
  11. The ZIP composition in the package
  12. all
  13. The response time to requests for information and remote support
  14. 8 w.h.
  15. The time of providing the first solution (qualification of the problem)**
  16. 8 w.h.
  17. The time of the specialist's departure to the customer's site to solve the problem
  18. 8 w.h.
  19. The time of departure of the specialist from the spare parts to the customer's site
  20. 8 w.h.
Order
* After receiving the necessary information, qualification of the problem and receipt of the spare parts. Delivery time is 8-12 weeks.
**The indicator "Time to provide the first solution (qualification of the problem)" is valid only when the Customer fulfills the obligation to provide remote access to Products from the Customer via HTTP, HTTPS protocols. In case of non-fulfillment of this obligation on the part of the Customer, the Contractor does not guarantee compliance with the deadlines for the execution of applications.

Advantages of DIT service support

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Technical support in 24/7 mode

Technical support in 24/7 mode

Unlimited number of consultations of highly qualified specialists of the DIT technical support center.

Equipment restoration

Equipment restoration

Operational support and restoration of equipment operability.

Warranty up to 5 years or more

Warranty up to 5 years or more

DIT service support allows you to extend the service life of your products and equipment up to 5 years or more.

Savings on spare parts

Savings on spare parts

Fixed and reduced costs for maintenance and operation of equipment for the entire duration of the service package.

About us

Department of Information Technology (DIT) company was founded in 1998 and now specializes in comprehensive services for corporate clients in the field of IT systems and business infrastructure. Over twenty years of operating, we have implemented more than one thousand projects and have managed to earn a reputation as a serious expert and a reliable supplier of ideas and equipment.

 

The main goal of our company is the aggregation of offers from all vendors, distributors and dealers operating in the global market, and proposing for our customers the best solutions upon ideal conditions.

DIT is trusted by over 2,000 medium-sized and large-sized companies.

About us

How do we work?

In order to solve your problems, we adhere to certain stages of work
1

Consultation

You leave a request, and we begin to prepare a commercial offer.

2

Audit

Drawing up a work plan, recommendations, as well as signing a contract.

3

Execution of works

We begin to work on support and system configuration, conduct a detailed audit

4

Completion of works

Coordination of final recommendations, optimization of your IT infrastructure.

Our partners

Eset
Lenovo
Cisco
Cipherlab
Asus
Аско
APC
Kehua Tech
Kaspersky
Dr.Web
Eaton
Vertiv
Corsair
Dell
Fortinet
Logitech
Huawei

Contact us

Any questions? Book a call!

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