PBX and IP telephony service in Turkey

What is IP telephony?

IP telephony is a modern, high-quality and inexpensive type of communication that works over the Internet.

There is no longer a need to purchase equipment, lay a cable — all the necessary equipment is at the provider. The main requirement is a stable Internet.

The use of IP telephony allows to take office workflows to a new level.

The system has more functionality compared to an analog PBX:

voice menu,
conversation recording,
integration with a CRM system,
the ability to hold conferences,
distribution of incoming calls between operators,
operational connection and disconnection of workplaces.

What do we offer?

The DIT company is engaged in the maintenance of IP telephony and PBX

Configuring Internal numbers

Adding an internal number to each employee within the corporate system.

Implementation of restrictions

Setting, configuring and managing restrictions for subscriber numbers on the PBX.

Setting up a greeting

Preparation of the answering machine with an additional interactive menu.

Integration with CRM

from third-party developers with a virtual PBX.

Access to DISA

Activation and debugging of the direct access to the system (DISA) function

Lists of numbers

Preparation of black and white number registers.

Setting up Incoming Call Redirection

Redirecting external incoming calls to specific telephones from the local PBX.

Setting up forwarding to a mobile number

Installation and preparation of GSM gateways, with the help of which it is possible to provide forwarding of incoming calls from PBX to mobile operators.

Stages of setting up IP telephony

In order to efficiently and reliably install and configure telephony or PBX, it is necessary to contact a specialized company.

Meeting or phone call with the client

The customer is required to state the wishes for the new system, our specialists will offer the optimal solution.

Works on the project

After approval, we will help with the purchase of the necessary equipment and will carry out installation and configuration.

Completion

Testing, checking the correctness of call routing, connecting all the functionality.

To set up IP telephony, Asterisk is used — an open software service that has significant functionality for solving the organization of office PBX, which allows to bring telephony to a new level of capabilities.

IP telephony setup is divided into two stages:

Configuring the Server;
Setting up Asterisk (A free, open source computer telephony solution).

Server placement options:

physical server in the office;
cloud server in the data center.

The outsourcing company will connect a turnkey server taking into account the selected option.

Asterisk-based telephony settings

installing Asterix using the FreePBX GUI;
burning an ISO image to a USB flash drive or CD, entering a password and other parameters;
setting a static IP address on the network interface;
configuring FreePBX in the graphical console;
configuring server protection;
setting up a greeting, dialing an internal number;

entering internal numbers – name, internal number, password, etc.;
setting up routing of incoming and outgoing calls;
setting up time-based rules;
prioritization of calls;
connecting the gateway of analog lines;
configuring the GSM gateway;
setting up a conversation recording.

Popular questions

How to switch from analog communication to IP telephony?

IP phones are connected via a standard Internet cable with RJ-45 connectors. This is convenient, every workplace has Internet outlets.

Options for switching to IP telephony:

Replace all analog phones with SIP. In terms of quality, this is the most convenient option, but not every company can purchase phones for all employees.
In case of purchasing a VOIP gateway, the old phones can be left. An Internet cable from the telephony server is connected to a special telephone switchboard; telephone cables for analog handsets diverge from it. This option is cheaper, but extra elements in the network reduce the quality of communication, increasing the risk of failure.
Purchase SIP headset for some employees.

Before plugging in IP telephony, it is needed to find a reliable operator, make a technical plan. It must contain the number of communication lines, the amount of numbers, the types of numbers, the existing means of communication, the characteristics of the Internet. It is necessary to take into account the amount of data transfer during one conversation, the duration of the delay in transmitting packets.

How are the preventive maintenance of the PBX conducting?

Checking the condition of equipment, parts, devices, important nodes in the premises of the cross (main cross, cross building, floor cross).
Monitoring the condition of the installation of the cross. This is one of the most important parts of the entire system, incorrect installation of the cross will lead to equipment failures, and as a result, the failure of the entire system.
Cleaning of equipment, working elements and devices, cabinets from dust and any contamination, including all connected communication systems, video surveillance, access and so on.
Diagnostics of communication systems, video surveillance and access. Checking the operation of PBX, digital, analog and IP telephones, error control by system software logs.
Checking, testing and ringing of the loops and lines of the communication system.
Monitoring of grounding of all devices of communication systems, video surveillance, access and additional equipment.
Control of city communication connection systems, equipment, plastic parts of boxes, cables, baseboards of boxes and junction boxes.

Why should specialists be involved in setting up a PBX?

DIT company is engaged in the installation and configuration of IP telephony and PBX.

In the process, we will analyze the operation of the telephone network, identify malfunctions, and eliminate the causes of failures. We will connect additional options that will significantly expand the possibilities of telephony in the organization.

Our services:

installation, configuration, maintenance of analog and digital PBX;
combining remote offices;
modernization of the existing network;
integration of various PBX;
switching from standard to IP telephony;
connecting operators to a virtual PBX;
configuring routing.

Any other questions?

The functionality of IP telephony allows to combine subscribers into groups, digitize correspondence, record incoming and outgoing calls, and allocate free lines.

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PBX and IP telephony service